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As  a licensed Home care agency that primarily works with elderly customers with chronic illnesses, A Good Care has always made the health and safety of the people we serve a top priority. While the situation with the Coronavirus (COVID-19) continues to develop, A Good Care is doing everything possible to keep our clients, care providers, and office staff safe while still delivering the best home care possible. We’re closely monitoring the situation and following the Centers for Disease Control (CDC) recommendations to minimize the spread of the virus.

What Are We Doing to Protect Our Customers

Standard protocols include

  • Regular hand-washing using soap and warm water for at least 30 seconds

  • The use of latex gloves when applicable

  • Patients should be wearing a surgical mask if they are known to be infected with an airborne contagion to prevent "misting" the area around them

  • Caregivers should also be wearing surgical masks if they are 

  • Working with a patient that is known to have an airborne contagion to minimize the potential for ingesting bacteria or viruses

  • The routine use of hand sanitizer when water-based hand washing is not an option (ie working in the field with a patient)

  • Maintaining reasonable distances from any infected parties

  • Care providers will remain at home and isolate when signs of serious illness appear, or after having been officially diagnosed with a contagion such as the Flu or COVID-19

Additional Coronavirus specific protocols that have been implemented

  • Regular communication with the caregiving staff as related to updates regarding the Coronavirus (ie transmission prevention techniques, recognition of symptoms, etc)

  • Caregivers that have had a known exposure to the Coronavirus will be suspended from visiting their current clients for at least 14 days and cannot resume visits until they’ve been cleared by their physician

  • Caregivers that have traveled to any CDC designated COVID “hot-spot” foreign countries or U.S. states will not be allowed to return to their clients for at least 14 days and cannot resume visits until they’ve been cleared by their physician

  • Caregivers that have worked in a senior care facility known to have had Coronavirus exposure will be suspended from their clients and cannot resume visits until they’ve been cleared by their physician.

  • Caregivers that are reporting Coronavirus symptoms will be suspended from their current clients for at least 14 days and cannot resume visits until they’ve been cleared by their physician

  • Care providers have been requested to routinely check their temperatures if they start to develop a fever before the onset of other symptoms

  • Clients or members of their household who are exhibiting symptoms or have been officially diagnosed are highly encouraged to contact our office so that we can evaluate potential caregiver exposure

  • Caregivers are expected to report to the office any clients or members of the client’s household that are exhibiting symptoms or have been officially diagnosed so we can evaluate potential caregiver exposure

You have our commitment that we will do whatever it takes to keep your loved ones safe. Please don’t hesitate to contact our office should you have any questions.

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